When investigating why customers we’ve had for over 15 years continue to choose our business, one answer stood out abundantly clear; communication. Communication is the vital aspect to the success of a company in our business. We are driven to continually improve our communication by investing in communication training for our team, and by annually requesting our customers to rate our communication and where it needs improvement. We believe this diligence in maintaining a high level of communication is what ultimately fosters a successful project and lasting relationships.
At Advanced, our culture promotes being open, honest, and inquisitive and nothing reflects those strengths more than our approach to communication.
We use a variety of different communication methods throughout development and into production. Typically during development there are several meetings, conference calls, and WebEx sessions taking place, especially in the Design for Manufacturing/Design for Reliability (DFM/DFR) phase. Once the design is frozen, communication surrounds customer status reports, Gantt charts, and Microsoft Project timelines.
Like our communication, we are very open with our facilities and welcome our customers to feel free to work in our designated customer area. In fact, we have had several customers, especially those with final device assembly programs, come on site for a week at a time or intermittently over several months. This has facilitated more effective training of operators, increased understanding of the manufacturing process, and faster and more thoughtful decision making.